General Terms and Conditions of Sale – Melune

General Information

Company name: Melune Company/KvK number: 98394177 Email: info@melune.fr Customer service: Monday to Friday, 9:00 AM – 5:00 PM

Site usage

By using this site and placing an order, you declare that you are legally capable of entering into a contract. If you are a minor, you must obtain permission from a parent or legal guardian.

We grant you a non-transferable and revocable license to use the site solely for the purpose of purchasing the items offered, subject to these terms and conditions.

Confidentiality

Please see our Privacy Policy to understand how we collect and process your personal data.

4. Products and orders

Product descriptions: We strive to provide accurate descriptions. However, we do not guarantee that all descriptions or other content on this site are error-free, complete, reliable, or up-to-date.

Prices: All prices are in EUR and are subject to change without notice. Prices include delivery charges unless otherwise stated. Customs duties, taxes, levies, and any other applicable charges are the responsibility of the consumer.

Order acceptance: We reserve the right to correct any obvious errors in price or information before shipment. If an error is discovered after order confirmation, we will inform the customer and offer them the option to confirm or cancel the order.

Shipping & Delivery: Please see our Shipping Policy for more information. The risk of loss or damage to the products is transferred to the customer upon receipt of the products by the customer or a third party designated by the customer.

Product photos: Product photos are presented as accurately as possible. Colors, materials, and details may vary slightly from the received item due to lighting, screen settings, and production differences. These variations do not entitle the customer to a refund or compensation.

Customs and additional charges: Unless otherwise stated, any customs duties, taxes, levies, and import charges related to the delivery of products to your address are your responsibility. Please contact our customer service department if you require information regarding any potential charges.

Pricing errors: In the event of a clear pricing error, we will inform you and you will have the option to confirm or cancel the order.

Price changes: Prices may be changed before order confirmation, but changes do not affect orders already confirmed.

Payment

We accept payments via secure and reliable methods. By placing an order, you authorize us to charge your bank card or selected payment method for the total purchase amount.

Right of withdrawal and returns

The consumer has 14 days to exercise their right of withdrawal without giving any reason. This period begins on the day the consumer, or a third party designated by the consumer, receives the goods. To exercise this right, please notify us by means of a clear statement (e.g., by email).

Intellectual property

All content on this site (text, graphics, logos, images, software, etc.) is the property of Melune or its content providers and is protected by international copyright laws. Any unauthorized use is strictly prohibited.

Limitation of liability

Melune is not liable for indirect, consequential, or lost profits damages. This limitation does not apply in cases of intentional misconduct, gross negligence, or where liability is imposed by law, including product liability.

Applicable law

These terms and conditions are governed by Belgian law. Any dispute may be brought before the competent court in the consumer's country of residence in accordance with applicable consumer law.

Changes to the conditions

We reserve the right to modify the site, our policies, and these terms and conditions at any time. You are subject to the terms and conditions in effect at the time you use the site or place your order, unless a modification is required by law or a government authority.

Contact details

For any questions regarding these conditions, please contact us: Email: info@melune.fr Customer service: Monday to Friday, 9:00 AM – 5:00 PM 📧 info@melune.fr 🌐

Privacy Policy – ​​Melune

At Melune , we take the protection of your privacy very seriously. This privacy policy explains how we collect, use, and protect your personal data when you visit our online store. By using our website, you agree to the terms of this policy.

Data we collect

We can collect the following types of information:

• Personal data : name, address, email address, payment information.
• Order information : products purchased, date and time of order, order history.
• Technical information : IP address, browser type, operating system, cookie data.

Use of your data

We use the information collected for the following purposes:

• Process and execute your orders.
• Manage your account and provide customer service.
• Improve our site and personalize your shopping experience.
• Sending marketing communications, if you have consented.
• Comply with our legal and regulatory obligations.

Sharing your data

We do not sell, rent, or share your personal data with third parties, except in the following cases:

• Service providers : We may share your data with trusted providers who assist us with payment processing, order management, email sending, or marketing services. These providers are obligated to protect your data and use it only for the agreed purposes.
• Legal requirements : We may disclose your personal data if required by law or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, court order or legal process.

Data security

We implement appropriate security measures to protect your personal data against unauthorized access, disclosure, modification or destruction, including:

• Encryption of sensitive information.
• Use of firewalls and intrusion detection systems.
• Access to personal data is limited to only those employees and contractors who need it for their work.

Cookies

We use cookies to improve your experience on our site. Cookies are small text files stored on your device that help us analyze site usage, personalize content and ads, and improve functionality. You can manage your cookie preferences through your browser settings.

Your rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your data.
• Request the deletion of your data, unless the law requires us to retain it.
• You have the right to object to the processing of your data for direct marketing purposes.
• Withdraw your consent at any time when processing is based on it.

To exercise your rights, please contact us at: info@melune.fr .

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or in legislation. Any updates will be posted on our website, along with the date of the last modification.

Contact

If you have any questions or comments regarding this privacy policy or how we process your data, please contact us:

• Email : info@melune.fr
• Customer service : Monday to Friday, 9:00 AM – 5:00 PM
• 🌐 [Link to your contact page]

Return & Refund Policy – ​​Melune

At Melune , we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can return the item within 14 days of receipt. Please read our policy below carefully.

Return conditions

Return period: You have 14 days from the receipt of your order to exercise your right of withdrawal and return an item.

Condition of item: Returned items must be in their original condition: unworn, unwashed, undamaged and with all tags attached.

Proof of purchase: Please include a receipt or proof of purchase with your return.

Promotional items: Items purchased during a promotion or sale are also eligible for return, unless otherwise specifically stated at the time of purchase.

Cancellation Policy

Orders can be cancelled as long as they have not yet been shipped. For any cancellation request, please contact our customer service department at info@melune.fr

Return procedure

1. Contact us: Before returning an item, contact our customer service at info@melune.fr for instructions and the return address.
2. Packaging: Pack the item carefully, preferably in its original packaging.
3. Shipping: Return the item to the address provided by our customer service.

Return shipping costs

• Damaged or incorrect items: If you receive a defective or incorrect item, we will cover the return shipping costs .
• Other returns: For all other returns, shipping costs are the responsibility of the customer.

Return before receiving the package

Returns can only be made after the package has been received. No returns or refunds will be accepted until the order has been delivered.

Refunds

• Processing time: Refunds are issued within 14 working days of receiving and verifying the returned items.
• Refund method: Refunds are issued via the original payment method used at the time of purchase.
• Confirmation: You will receive a confirmation email once your refund has been processed.

Contact

For any questions regarding our return and refund policy, please contact us:

Email: info@melune.fr
Customer service: Monday to Friday, 9:00 AM – 5:00 PM

Shipping Policy - Melune

Welcome to melune.fr !

Below you will find our delivery policy, designed to clearly inform you about the shipping methods for your orders.

If you have any questions after reading, please feel free to contact us.

Delivery zones

We currently deliver throughout France .

Delivery costs

Delivery is free for all orders shipped within France, with no minimum purchase required.

Order processing

Orders are processed within 1 business day after payment confirmation.

Delivery times

The estimated delivery time is 6 working days for the entire French territory.

These delivery times are indicative only and may vary depending on transport conditions.

Order tracking

A tracking number is provided for each order shipped.

You will receive an email containing tracking information as soon as your package is shipped.

Delivery problems

In the event of a lost or damaged package, our team will do everything possible to find a solution as quickly as possible.

Thank you for your trust and for your purchase on melune.fr .

For any questions regarding our delivery policy, please do not hesitate to contact us.

Sincerely,

The melune.fr team

Contact: 📧 info@melune.fr

Payment Policy - Melune

Welcome to melune.fr !
Below you will find our payment policy, written to give you a clear view of how we process transactions and the payment methods available.
If you have any questions after reading, please feel free to contact us.

Accepted payment methods

We offer several secure and convenient payment options to complete your purchases on melune.fr .
Currently, we accept the following methods:

• Credit and debit cards : Visa, MasterCard, American Express
• Mobile payments : Apple Pay and Google Pay

Security & confidentiality

At melune.fr , the security of your payment data is a top priority.
All online transactions are protected by advanced encryption protocols to ensure the confidentiality and security of your information.

We never store bank card data and apply strict privacy protection standards.

Billing

After your order is validated, you will receive an electronic invoice at the email address you provided.
This invoice includes a detailed summary of your purchase, including the price of the products, any applicable taxes, and delivery charges.

Payment processing

Payment is processed immediately upon placement of your order.
Once payment is validated, you will receive a confirmation email containing all the details of your order.

If there is a problem with the payment, our team will contact you as soon as possible to find a solution.

Thank you for your trust and for your purchase on melune.fr .
For any questions regarding our payment policy, please do not hesitate to contact us.

Sincerely,
The melune.fr team

Contact :
📧 info@melune.fr